FAQ Shipping & Returns

International shipping costs:

Estimated shipping costs (up to 3 products)

  • Europe: 25 zł
  • Australia: 45 zł
  • North and South America, Africa, Asia: 35 zł

Please note that quantity can affect shipping costs.

It takes up to 2 working days after payment is booked to complete Your order. Of course we will do our best do speed it up and in most cases Your order will be shipped out the same or next day.

Please contact us at kontakt@alexandralace.com if you wish to exchange the item. Return the exchange product according to return policy & instructions. Products Made to Measure can not be exchanged.

Products in standard sizing must be returned within 14 days.

Products made to measure cannot be returned.

Items must be unworn and unwashed.

Return package must include the products, all tags and receipt in original box.

Please follow the instructions on the return form - you can download it here, print and attach it in the return package.

Please read carefully Terms and Conditions to know more about Return policy

You will receive your refund in the original form of payment.

Refunds will be processed within approximately 7 business days after we receive your return. Unfortunately we cannot refund additional duties, taxes or shipping charges.

Return address

ALEXANDRA LACE FPHU
Aleksandra Przybyło
ul. Warneńczyka 5/30

39-300 Mielec
Polska